Guest Experience Associate – Front Desk

Hotel Equities; Cedar Rapids (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k)

Employee Assistance Program

Career Growth

Hotel Discounts

Life Insurance

FSA

Parental Leave

Third-Party Discounts

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly Guest Services Representative to join our team. The Front Office role delivers welcoming, efficient, and professional service from arrival to departure, assisting guests with requests, reservations, payments, information, and service recovery.

This position emphasizes a calm, service-first mindset, with duties spanning check-in/check-out, guest queries, and collaboration with

Qualifications

• High school diploma or equivalent preferred.
• Experience in hotel front desk or customer service preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Skills

Front desk experience

Customer service oriented

Verbal & written communication

Basic computer skills

Cash handling

Education

High school diploma or equivalent

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly Guest Services Representative to join our team. The Front Office role delivers welcoming, efficient, and professional service from arrival to departure, assisting guests with requests, reservations, payments, information, and service recovery.

This position emphasizes a calm, service-first mindset, with duties spanning check-in/check-out, guest queries, and collaboration with