Guest Experience Associate – Front Desk (Part-Time)

Tru-By-Hilton-Mooresville-Lake-Norman; Langtree (NC); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Medical, Dental and Vision Insurance

Employer Paid Life Insurance

Voluntary Life and AD&D

401K with Employer Contribution

Hotel discounts

Job summary

Maya Hotels is seeking a Part Time Front Desk Agent/Guest Service Representative to welcome guests, handle reservations, and ensure a smooth check-in/check-out experience. The role emphasizes friendly, professional service in a fast-paced environment with brand diversity across Maya Hotels brands.

Ideal candidates are customer-focused with hospitality experience, strong communication skills, and the ability to multitask while maintaining accuracy in transactions and records.

Qualifications

• Customer-service oriented hospitality professional with a friendly, professional demeanor.
• Strong communication and interpersonal skills for guest interactions.
• Experience in front desk operations or similar hospitality roles preferred.

Responsibilities

• Greet guests and manage check-in/check-out with a professional, friendly approach.
• Handle reservations and bookings; verify details and room assignments.
• Maintain front desk area, balance cash drawer, and complete daily occupancy/revenue reports.
• Respond to guest inquiries and resolve issues promptly to ensure satisfaction.
• Follow security protocols and coordinate with housekeeping and other departments.

Skills

Customer service

Communication

Hospitality experience

Multitasking

Education

High school diploma or equivalent

Tools

Reservation software

Computer systems

Job description

Maya Hotels is seeking a Part Time Front Desk Agent/Guest Service Representative to welcome guests, handle reservations, and ensure a smooth check-in/check-out experience. The role emphasizes friendly, professional service in a fast-paced environment with brand diversity across Maya Hotels brands.

Ideal candidates are customer-focused with hospitality experience, strong communication skills, and the ability to multitask while maintaining accuracy in transactions and records.