Front Office Lead: Guest Experience & Ops

Hotel maya; Long Beach (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

The Maya invites an Assistant Front Office Manager to join the Rooms Department, supporting daily operations and delivering exceptional guest services at our waterfront property.

This proactive leader will supervise front office staff, manage check-in/check-out, resolve guest concerns, and coordinate with housekeeping and maintenance to uphold The Maya’s standards of service.

By driving guest satisfaction and operational efficiency, you will contribute to memorable stays at The Maya.

Qualifications

• 1-2 years’ experience in front office, guest services, reservations in a resort/hotel.
• Versatility and flexibility to work in a changing environment.
• Attention to detail, speed, accuracy, courtesy, and teamwork.
• Knowledge of local/state laws relating to the rooms department.
• Leadership and strong management reporting skills.
• Strong communication, problem-solving, and decision-making skills.
• Ability to influence others and maintain organizational efficiency.

Responsibilities

• Handle guest and internal inquiries courteously and ensure issues are resolved.
• Maintain positive guest and colleague relationships.
• Ensure front office staff deliver professional guest service.
• Greet and check-in VIP and Long Stay guests.
• Ensure staff are familiar with hotel products and services.
• Verify guests receive the best service during check-in/out.
• Monitor front office areas during peak periods to ensure smooth operation.
• Establish rapport with guests and maintain customer relationships.
• Inspect guest rooms and front office areas with Housekeeping Manager.
• Coordinate with Housekeeping/Engineering to block rooms for maintenance.
• Work with management to support hotel success and guest satisfaction.
• Support safe work habits and participate in safety improvements.
• Complete shift checklists and maintain paperwork/files.
• Perform additional duties as assigned.

Skills

Front Office

Guest Service

Leadership

Communication

Conflict Resolution

Job description

The Maya invites an Assistant Front Office Manager to join the Rooms Department, supporting daily operations and delivering exceptional guest services at our waterfront property.

This proactive leader will supervise front office staff, manage check-in/check-out, resolve guest concerns, and coordinate with housekeeping and maintenance to uphold The Maya’s standards of service.

By driving guest satisfaction and operational efficiency, you will contribute to memorable stays at The Maya.