Front Desk Concierge: Guest Experience Pro

Hilton Garden Inn Steele Creek; Charlotte (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Employer Paid Life Insurance

401K with Employer Contribution

Hotel discounts

Job summary

Maya Hotels is seeking a Front Desk Agent / Guest Services Representative to be the first point of contact for guests at the Charlotte, NC location. The role involves welcoming guests, processing check-in/check-out, handling inquiries, and coordinating with housekeeping for seamless stays.

The position offers a competitive hourly wage, benefits, and opportunities for career growth within the Maya Hotels portfolio of brands.

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Previous experience in customer service, hospitality, or hotel front desk operations preferred.

Responsibilities

• Greet guests warmly and provide a professional check-in/check-out experience.
• Assist guests with inquiries and information about facilities, amenities and local attractions.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Manage reservations, online and phone bookings, verify guest details and assign rooms.
• Balance cash drawer and complete daily occupancy/revenue reports.

Skills

Customer service

Hospitality

Front desk operations

Communication skills

Cash handling

Multi-tasking

Education

High school diploma

Hospitality education

Tools

Hotel reservation software

Job description

Maya Hotels is seeking a Front Desk Agent / Guest Services Representative to be the first point of contact for guests at the Charlotte, NC location. The role involves welcoming guests, processing check-in/check-out, handling inquiries, and coordinating with housekeeping for seamless stays.

The position offers a competitive hourly wage, benefits, and opportunities for career growth within the Maya Hotels portfolio of brands.