Guest Experience Specialist - Part Time

Aloft - Mooresville/Lake Norman; Langtree (NC); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

Medical, Dental & Vision

Employer-paid Life Insurance

Voluntary Life and AD&D

401K with Employer Match

Hotel discounts

PTO

Career growth opportunities

Job summary

Maya Hotels is seeking a Part Time Front Desk Agent/Guest Service Representative at Aloft Mooresville/Lake Norman. You will be the first point of contact, delivering friendly, professional service during check-in and check-out, and assisting guests with inquiries and local information.

The role requires hospitality experience and strong communication in a fast-paced environment; benefits include hotel discounts, PTO, and career growth within Maya Hotels’ multi-brand portfolio.

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Experience in customer service, hospitality, or front desk preferred.
• Excellent guest service and communication skills.

Responsibilities

• Greet guests warmly and check in/out professionally.
• Assist guests with inquiries and local information.
• Manage reservations and verify guest details.
• Handle cash transactions and balance the cash drawer.
• Maintain front desk area, supplies, and daily reports.
• Follow security protocols and protect guest privacy.

Skills

Interpersonal skills

Verbal communication

Cash handling

Reservation software

Accounting basics

Multitasking

Problem solving

Shift flexibility

Education

High school diploma or equivalent

Tools

Hotel reservation software

Accounting principles

Job description

Maya Hotels is seeking a Part Time Front Desk Agent/Guest Service Representative at Aloft Mooresville/Lake Norman. You will be the first point of contact, delivering friendly, professional service during check-in and check-out, and assisting guests with inquiries and local information.

The role requires hospitality experience and strong communication in a fast-paced environment; benefits include hotel discounts, PTO, and career growth within Maya Hotels’ multi-brand portfolio.