Guest Experience Front Desk Associate — Part Time

Choice Hotels International, Inc.; Minneapolis (MN); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Employee discounts on thousands of 호텔s

401(k) Retirement Plan

Paid Vacation and Sick Time

8 Paid Holidays

Paid Bereavement

Job summary

Choice Hotels International, Inc. is seeking a Part-Time Front Office Representative to deliver superior guest service in a fast-paced hotel setting, ensuring 100% guest satisfaction.

The role includes greeting guests, processing registrations, and handling guest inquiries and requests to create a seamless arrival and departure experience. The position offers an hourly wage of $18.00 with benefits such as employee discounts, 401(k), and paid time off.

Qualifications

• Strong customer service experience required.
• Previous hotel experience preferred.
• Ability to maintain a positive and professional attitude when handling all situations.
• Solid computer skills.
• Ability to push/pull up to 30lbs.
• Ability to work flexible schedule, including morning, afternoons, nights and weekends.
• Excellent communication skills.

Responsibilities

• Receives and processes incoming guests.
• Greets guests and processes hotel registration and other transactions.
• Keeps current on hotel accommodations, services and local attractions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to achieve full guest satisfaction.
• Records resolutions to guest complaints on the “Make it Right” log.
• Works with other departments as appropriate to arrange for services requested by the guest.
• Prepares end of shift summaries and communications for management and other shifts.
• Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program.

Skills

Customer service

Communication skills

Computer skills

Tools

Opera

Job description

Choice Hotels International, Inc. is seeking a Part-Time Front Office Representative to deliver superior guest service in a fast-paced hotel setting, ensuring 100% guest satisfaction.

The role includes greeting guests, processing registrations, and handling guest inquiries and requests to create a seamless arrival and departure experience. The position offers an hourly wage of $18.00 with benefits such as employee discounts, 401(k), and paid time off.