Guest Experience Associate — Front Desk (Hotel)

ADP, Inc.; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Monarch Hotel by HQ in New Orleans seeks a Front Desk Agent to be the first point of contact for guests, handling check-ins, inquiries, and reservations with warmth and professionalism. This full-time, on-site role requires strong communication, multitasking, and basic computer skills to maintain accurate records and coordinated guest service.

You will work evenings, weekends, and holidays as needed, adhere to safety and confidentiality policies, and collaborate with other departments to

Qualifications

• High school diploma or equivalent.
• Previous front desk or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in basic computer applications (MS Office, scheduling software, POS).
• Ability to multitask and stay composed in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Answer calls, emails, and inquiries promptly and accurately.
• Manage check-in and check-out procedures.
• Schedule appointments and maintain guest calendars.
• Handle reservations, cancellations, and requests.
• Process payments and basic transactions.
• Maintain accurate records in internal systems.
• Coordinate with departments to meet guest needs.
• Resolve complaints efficiently and courteously.
• Maintain front desk area cleanliness and organization.
• Follow company policies and confidentiality guidelines.

Skills

High school diploma

Customer service

MS Office

Scheduling software

POS systems

Multitasking

Education

HS diploma

Associate degree

Tools

MS Office

Scheduling software

POS systems

Job description

The Monarch Hotel by HQ in New Orleans seeks a Front Desk Agent to be the first point of contact for guests, handling check-ins, inquiries, and reservations with warmth and professionalism. This full-time, on-site role requires strong communication, multitasking, and basic computer skills to maintain accurate records and coordinated guest service.

You will work evenings, weekends, and holidays as needed, adhere to safety and confidentiality policies, and collaborate with other departments to