Guest Experience Coordinator

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Competitive wages

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to warmly welcome guests from arrival to departure and help ensure a seamless stay. You will handle check-ins, answer inquiries, and coordinate with other hotel teams to deliver outstanding service.

The ideal candidate has strong communication skills, is detail-oriented, and flexible to work varied shifts, including evenings and weekends. Prior hospitality or customer service experience is a plus and professional conduct is essential.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Professionalism

Education

High school diploma

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to warmly welcome guests from arrival to departure and help ensure a seamless stay. You will handle check-ins, answer inquiries, and coordinate with other hotel teams to deliver outstanding service.

The ideal candidate has strong communication skills, is detail-oriented, and flexible to work varied shifts, including evenings and weekends. Prior hospitality or customer service experience is a plus and professional conduct is essential.