Guest Experience Ambassador - Front Desk

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training opportunities

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure, delivering warm, proactive service. You will assist guests, handle payments, stay informed about the hotel brand and travel programs, and communicate guest feedback to teams.

This role emphasizes hospitality, accuracy, and guest satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Professionalism

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises seeks a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure, delivering warm, proactive service. You will assist guests, handle payments, stay informed about the hotel brand and travel programs, and communicate guest feedback to teams.

This role emphasizes hospitality, accuracy, and guest satisfaction in a fast-paced environment.