Guest Experience Associate - Front Desk & Hospitality

Drury Hotels Company, LLC; Brentwood (MO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Hotel discounts

Free room nights

Mentorship

401(k)

Job summary

Drury Plaza Hotel Brentwood is seeking a friendly front desk associate to welcome guests, process check-ins/outs, and promote hotel programs. You will handle cash, maintain guest records, and resolve concerns to ensure a superior stay.

The role includes assisting with breakfast and evening Kickback service, while upholding Drury's culture of hospitality, integrity and teamwork. Training and growth opportunities are emphasized within a supportive environment.

Qualifications

• Friendly, highly organized communicators with multitasking abilities.
• Ability to interact with guests in a courteous, professional manner.
• Comfort with handling money and using basic office equipment.
• Willingness to work flexible shifts and collaborate with team.

Responsibilities

• Greet guests warmly and assist with check-in and checkout.
• Promote hotel programs and maintain guest records with accuracy.
• Handle guest inquiries, resolve issues, and ensure satisfaction.
• Assist with breakfast service and Kickback duties as needed.
• Maintain a high standard of integrity and hospitality in all interactions.

Skills

Front desk service

Guest interaction

Cash handling

Multitasking

English proficiency

Job description

Drury Plaza Hotel Brentwood is seeking a friendly front desk associate to welcome guests, process check-ins/outs, and promote hotel programs. You will handle cash, maintain guest records, and resolve concerns to ensure a superior stay.

The role includes assisting with breakfast and evening Kickback service, while upholding Drury's culture of hospitality, integrity and teamwork. Training and growth opportunities are emphasized within a supportive environment.