Guest Experience Specialist - Front Desk

Drury Hotels; Phoenix (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

401(k) matching

Health benefits

Newsweek award

Job summary

Drury Plaza Hotel in Phoenix, AZ is hiring a front desk associate to warmly welcome guests and ensure memorable stays. You will check guests in/out, handle reservations, promote programs, manage records, and assist during breakfast and Kickback service with a positive, service-oriented attitude.

Ideal candidates are friendly, highly organized, able to multitask, and comfortable handling money. English fluency and the ability to work independently are required.

Qualifications

• Warm and friendly manner in relating to the public.
• Strong multitasking and organizational skills.
• Experience handling money and making change.
• Ability to speak and follow directions in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the friendly face at the front desk, greeting guests.
• Check guests in and out, promote programs, maintain records, cash handling, satisfaction monitoring, and problem resolution.
• Assist with breakfast and Kickback service, including food prep, setup, guest service, and cleanup.
• Maintain high standards of integrity, service, and hospitality.
• Provide courteous, friendly service with a +1 attitude.

Skills

Warm and friendly demeanor

Attention to detail

Cash handling

English proficiency

Multitasking

Job description

Drury Plaza Hotel in Phoenix, AZ is hiring a front desk associate to warmly welcome guests and ensure memorable stays. You will check guests in/out, handle reservations, promote programs, manage records, and assist during breakfast and Kickback service with a positive, service-oriented attitude.

Ideal candidates are friendly, highly organized, able to multitask, and comfortable handling money. English fluency and the ability to work independently are required.