Guest Experience Specialist — Front Desk

Drury Hotels Company, LLC; Antioch (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Health benefits

Company-matched 401(k)

Career growth opportunities

Job summary

Drury Plaza Hotel in Antioch is seeking a friendly Front Desk Associate to welcome guests, manage check-in/check-out, and promote hotel programs. You will handle cash, maintain guest records, and respond to guest needs with a positive, service-oriented attitude.

The role includes assisting breakfast and Kickback service, setting up, serving guests, and keeping areas clean. A warm, organized approach and strong English communication are essential for success at Drury Hotels.

Qualifications

• Warm and friendly frontline guest interaction.
• Ability to manage cash handling with accuracy.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Promote hotel programs and maintain guest records.
• Handle cash transactions and monitor guest satisfaction.
• Assist with breakfast and Kickback service and clean-up.
• Represent Drury culture with integrity and hospitality.

Skills

Customer service

Cash handling

Multi-tasking

English proficiency

Job description

Drury Plaza Hotel in Antioch is seeking a friendly Front Desk Associate to welcome guests, manage check-in/check-out, and promote hotel programs. You will handle cash, maintain guest records, and respond to guest needs with a positive, service-oriented attitude.

The role includes assisting breakfast and Kickback service, setting up, serving guests, and keeping areas clean. A warm, organized approach and strong English communication are essential for success at Drury Hotels.