Guest Experience Associate — Front Desk (Flexible Schedule)

CUSA, LLC; Fayetteville (AR); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Holiday Pay

401K

Insurance: Medical

Insurance: Dental

Insurance: Vision

Flexible Schedule

Marriott Brand Discount

Job summary

The Courtyard by Marriott Fayetteville is seeking a front desk associate with hotel experience and open availability for evenings, weekends, and mornings. This full-time role offers opportunities for advancement in supervisory and operations. Pay is based on experience.

Responsibilities include greeting and registering guests, managing reservations, daily arrivals, and generating reports. Strong communication, problem-solving, and computer skills are essential.

Qualifications

• Customer service experience is essential; hotel front desk experience preferred.
• Excellent communication and interpersonal skills with a positive attitude.
• Strong problem-solving abilities and multitasking.
• Proficiency with computers and basic software.
• Knowledge of the local area is helpful.
• Ability to work weekends and holidays.
• Willingness to support sales and marketing efforts to boost brand awareness.

Responsibilities

• Warmly greet and register guests, manage reservations and daily arrivals.
• Be knowledgeable about the Fayetteville area for guest guidance.
• Complete shift duties and securely deposit cash.
• Generate daily reports for hotel operations.
• Manage reservations received by fax or email promptly and accurately.
• Address guest concerns and escalate to the Office Manager when needed.
• Perform additional duties to support the Front Office Manager.
• Maintain consistent attendance and support team needs.

Job description

The Courtyard by Marriott Fayetteville is seeking a front desk associate with hotel experience and open availability for evenings, weekends, and mornings. This full-time role offers opportunities for advancement in supervisory and operations. Pay is based on experience.

Responsibilities include greeting and registering guests, managing reservations, daily arrivals, and generating reports. Strong communication, problem-solving, and computer skills are essential.