Courtyard Fayetteville Front Desk Associate

CUSA, LLC; Fayetteville (AR); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Holiday Pay

401K

Medical, Dental, Vision Insurance

Flexible Schedule

Marriott Brand Discount

Job summary

The Courtyard by Marriott is seeking a front desk associate for Fayetteville, AR. The role requires hotel front desk experience and open availability including evenings, weekends, and mornings. This full-time position offers advancement opportunities and compensation based on experience.

Responsibilities include greeting guests, managing reservations, and daily reporting, with duties expanding to sales support and brand promotion as needed.

Qualifications

• Customer service experience is essential, hotel front desk experience preferred.
• Excellent communication and interpersonal skills with a positive attitude.
• Strong problem-solving and multitasking abilities.
• Proficiency in computer skills.
• Knowledge of the local area is helpful.

Responsibilities

• Warmly greet and register guests, manage reservations and daily arrivals.
• Be knowledgeable about the Fayetteville area to assist guests.
• Process cash and generate daily reports for hotel operations.
• Handle reservations via fax or email promptly and accurately.
• Address guest concerns and escalate to office management when needed.
• Perform additional duties to support front desk operations and maintain attendance.

Skills

Customer service

Communication

Multitasking

Computer skills

Local area knowledge

Job description

The Courtyard by Marriott has a current opening for a front desk associate. Hotel experience and open availability is required. Shifts will include evenings, weekends and mornings. Full-time availability with the opportunity for advancement in supervisory and operations. Pay is based on experience.

Essential Duties and Responsibilities

• Warmly greet and register guests, manage reservations, and daily arrivals.
• Be knowledgeable about the area.
• Complete all shift-related duties and securely deposit any cash collected.
• Generate daily reports for Courtyard Marriott operations.
• Manage guest reservations received via fax or email in a timely and accurate manner.
• Address guest concerns and elevate to the Office Manager when needed.
• Perform additional duties as assigned by Front Office Manager.
• Maintain consistent, regular, and reliable attendance.
• Fulfill other tasks as assigned to support overall team success.

Minimum Qualifications

• Customer service experience is essential and hotel front desk experience is preferred.
• Excellent communication and interpersonal skills with a positive and friendly attitude.
• Strong problem-solving skills and ability to multitask.
• Proficiency in computer skills.
• Knowledge of the local area is helpful.
• Ability to work weekends and holidays.
• Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales.

Benefits

• Holiday Pay
• 401K
• Insurance: Medical, Dental, Vision
• Flexible Schedule
• Marriott Brand Discount

The Courtyard by Marriott in Fayetteville, Arkansas is located at 600 East Van Asche.

Phone: [phone]