Guest Experience Concierge

Courtyard by Marriott - Texarkana; Texarkana (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Courtyard by Marriott - Texarkana is seeking a front desk associate to deliver exceptional guest service, process check-ins and check-outs, and uphold smooth daily operations. You will be the first point of contact for guests, handling inquiries with courtesy and accuracy.

The role emphasizes professional communication, detailed account handling, and the ability to respond calmly to busy environments while supporting hotel services and local area information.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates additional needs or concerns.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Ensures all guest accounts are complete and accurate.
• Demonstrates knowledge of hotel services and local area.
• Complies with hotel procedures and policies.
• Assists in maintaining guest and team member safety procedures.
• Delivers amenities and general assistance to guests as requested.

Skills

Interpersonal skills

Communication skills

Organizational skills

Stress management

Job description

Courtyard by Marriott - Texarkana is seeking a front desk associate to deliver exceptional guest service, process check-ins and check-outs, and uphold smooth daily operations. You will be the first point of contact for guests, handling inquiries with courtesy and accuracy.

The role emphasizes professional communication, detailed account handling, and the ability to respond calmly to busy environments while supporting hotel services and local area information.