Marriott Front Desk Associate

CUSA, LLC; Fayetteville (AR); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Holiday Pay

401K

Insurance: Medical

Insurance: Dental

Insurance: Vision

Flexible Schedule

Marriott Brand Discount

Job summary

The Courtyard by Marriott Fayetteville is seeking a front desk associate with hotel experience and open availability for evenings, weekends, and mornings. This full-time role offers opportunities for advancement in supervisory and operations. Pay is based on experience.

Responsibilities include greeting and registering guests, managing reservations, daily arrivals, and generating reports. Strong communication, problem-solving, and computer skills are essential.

Qualifications

• Customer service experience is essential; hotel front desk experience preferred.
• Excellent communication and interpersonal skills with a positive attitude.
• Strong problem-solving abilities and multitasking.
• Proficiency with computers and basic software.
• Knowledge of the local area is helpful.
• Ability to work weekends and holidays.
• Willingness to support sales and marketing efforts to boost brand awareness.

Responsibilities

• Warmly greet and register guests, manage reservations and daily arrivals.
• Be knowledgeable about the Fayetteville area for guest guidance.
• Complete shift duties and securely deposit cash.
• Generate daily reports for hotel operations.
• Manage reservations received by fax or email promptly and accurately.
• Address guest concerns and escalate to the Office Manager when needed.
• Perform additional duties to support the Front Office Manager.
• Maintain consistent attendance and support team needs.

Job description

The Courtyard by Marriott has a current opening for a front desk associate. Hotel experience and open availability is required. Shifts will include evenings, weekends and mornings. Full-time availability with the opportunity for advancement in supervisory and operations. Pay is based on experience.

Essential Duties and Responsibilities

• Warmly greet and register guests, manage reservations, and daily arrivals.
• Be knowledgeable about the area.
• Complete all shift-related duties and securely deposit any cash collected.
• Generate daily reports for Courtyard Marriott operations.
• Manage guest reservations received via fax or email in a timely and accurate manner.
• Address guest concerns and elevate to the Office Manager when needed.
• Perform additional duties as assigned by Front Office Manager.
• Maintain consistent, regular, and reliable attendance.
• Fulfill other tasks as assigned to support overall team success.

Minimum Qualifications

• Customer service experience is essential and hotel front desk experience is preferred.
• Excellent communication and interpersonal skills with a positive and friendly attitude.
• Strong problem-solving skills and ability to multitask.
• Proficiency in computer skills.
• Knowledge of the local area is helpful.
• Ability to work weekends and holidays.
• Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales.

Benefits

• Holiday Pay
• 401K
• Insurance: Medical, Dental, Vision
• Flexible Schedule
• Marriott Brand Discount

The Courtyard by Marriott in Fayetteville, Arkansas is located at 600 East Van Asche.

Phone: [phone]