Guest Experience Associate - Front Desk

Tapestry Conshohocken; Sacramento (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) program with company match

Discounted room rates

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure. You will deliver proactive, responsive, and caring service to ensure guests feel welcomed and supported throughout their stay.

Responsibilities include assisting guests, addressing concerns, processing charges, and staying informed about hotel programs and offers while maintaining safety procedures. A true team player with flexibility is valued.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Customer service

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure. You will deliver proactive, responsive, and caring service to ensure guests feel welcomed and supported throughout their stay.

Responsibilities include assisting guests, addressing concerns, processing charges, and staying informed about hotel programs and offers while maintaining safety procedures. A true team player with flexibility is valued.