Guest Experience Associate - Front Desk

Expotel Hospitality; Luling (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Ramada Luling is seeking a Front Desk Agent to deliver warm, professional service at the welcome desk in Louisiana. You will handle check-ins/outs, manage reservations, and respond to guest inquiries with accuracy and courtesy.

You’ll coordinate with housekeeping and maintenance to ensure rooms are ready, handle payments, and provide local information. The role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role, preferably in the hospitality industry.
• Basic computer skills and familiarity with reservation or property management systems.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage the check-in and check-out process accurately and efficiently using the hotel’s property management system.
• Handle guest reservations, cancellations, and modifications while maintaining up-to-date records.
• Respond promptly to guest inquiries, requests, and complaints, ensuring resolution or escalation as appropriate.
• Coordinate with housekeeping and maintenance departments to ensure rooms are clean, well-maintained, and ready for guests.
• Process payments, issue receipts, and maintain accurate financial records in compliance with hotel policies.
• Provide guests with information about hotel services, local attractions, and transportation options.
• Maintain a clean and organized front desk area and ensure compliance with all safety and security procedures.

Skills

Customer service

Communication

Interpersonal skills

Computer skills

Reservation systems

Bilingual (Spanish)

Education

High School Diploma

Tools

Opera PMS

Job description

Ramada Luling is seeking a Front Desk Agent to deliver warm, professional service at the welcome desk in Louisiana. You will handle check-ins/outs, manage reservations, and respond to guest inquiries with accuracy and courtesy.

You’ll coordinate with housekeeping and maintenance to ensure rooms are ready, handle payments, and provide local information. The role requires flexibility to work evenings, weekends, and holidays.