Front Desk & Guest Services Specialist

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

L'Auberge Lake Charles is seeking friendly Front Desk Associates to greet guests, answer questions, and manage calls at the hotel lobby. You will log messages, assist with wake-up calls, and ensure guests feel welcome from arrival to departure.

Required: High School Diploma or equivalent, hospitality or front desk experience preferred, strong Microsoft Office skills, and excellent written and spoken English.

Qualifications

• High School Diploma or equivalent.
• Prior hospitality or Front Desk experience preferred.
• Strong proficiency in Microsoft Office applications.
• Excellent written and verbal English; additional languages are a plus.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet guests and answer questions at the front desk.
• Handle internal and external calls and direct as needed.
• Log and distribute hotel guest messages and wake-up calls.
• Maintain occupancy status and stayover information.
• Resolve service issues following established procedures.
• Maintain knowledge of hotel services and entertainment opportunities.
• Maintain guest preferences in the hotel systems.
• Perform related duties as assigned and uphold confidentiality.

Skills

Customer service

Communication skills

Confidentiality

Microsoft Office

English proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

L'Auberge Lake Charles is seeking friendly Front Desk Associates to greet guests, answer questions, and manage calls at the hotel lobby. You will log messages, assist with wake-up calls, and ensure guests feel welcome from arrival to departure.

Required: High School Diploma or equivalent, hospitality or front desk experience preferred, strong Microsoft Office skills, and excellent written and spoken English.