Guest Experience Associate - Front Desk

Hilton Garden Inn Gilroy; Gilroy (CA); On-site; USD 23,281 - 24,796; Part time

Job summary

A hospitality company in Gilroy, California, is seeking an enthusiastic Hotel Front Desk Attendant to provide an outstanding guest experience from check-in to check-out. Key responsibilities include balancing cash, operating the switchboard, managing reservations, and welcoming guests. Ideal candidates will have strong customer service skills and the ability to work flexible schedules including weekends. This role offers hourly pay between $16.90 and $18, emphasizing a guest-focused approach and core values in service.

Qualifications

• Experience in hospitality or customer service preferred.
• Availability for flexible schedules, including weekends and holidays.
• Ability to stand, walk, and lift up to 25 pounds.
• Proficiency in internet software and Microsoft applications.

Responsibilities

• Balance cash at the end of the shift and generate accounting reports.
• Operate the hotel switchboard and manage guest inquiries.
• Take reservations over the telephone, through emails, and in person.
• Welcome guests and manage the registration process.
• Contact housekeeping or maintenance for reported problems.

Skills

Customer service skills

Multitasking

Basic maintenance

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

A hospitality company in Gilroy, California, is seeking an enthusiastic Hotel Front Desk Attendant to provide an outstanding guest experience from check-in to check-out. Key responsibilities include balancing cash, operating the switchboard, managing reservations, and welcoming guests. Ideal candidates will have strong customer service skills and the ability to work flexible schedules including weekends. This role offers hourly pay between $16.90 and $18, emphasizing a guest-focused approach and core values in service.