Member Experience Specialist - Front Desk

Valley Fitness - Gilroy; Gilroy (CA); On-site; USD 20,457 - 29,136; Full time

Job summary

A local fitness center in Gilroy is seeking a dedicated Front Desk Associate to provide exceptional customer service. You'll manage check-ins, assist members with inquiries, and ensure the front desk area is well-organized. Ideal candidates should have strong customer service skills and experience in administrative roles. This position offers a competitive hourly salary of $18. Join a supportive team environment where your contributions are valued.

Qualifications

• Strong customer service skills and a warm, welcoming attitude.
• Ability to manage check-in processes efficiently.
• Experience in maintaining accurate customer records.

Responsibilities

• Greet and assist members and guests as they enter the facility.
• Manage check-in process and maintain accurate customer database records.
• Answer phone calls and emails promptly, providing excellent customer service.
• Process membership payments and resolve any billing issues.
• Ensure cleanliness and organization of the front desk area at all times.

Skills

Basic Computer Skills

Administrative Experience

Organizational Skills

Customer Service Experience

Sales

Job description

A local fitness center in Gilroy is seeking a dedicated Front Desk Associate to provide exceptional customer service. You'll manage check-ins, assist members with inquiries, and ensure the front desk area is well-organized. Ideal candidates should have strong customer service skills and experience in administrative roles. This position offers a competitive hourly salary of $18. Join a supportive team environment where your contributions are valued.