Front Desk Guest Experience Pro – Warm Welcome & Check-In

HEI Hotels & Resorts; San Ramon (CA); On-site; USD 29,618 - 31,684; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance

401(k) Savings Plan

Job summary

A leading hotel chain in San Ramon is seeking motivated individuals to join their team as front desk associates. Responsibilities include providing exceptional guest service, managing check-ins and check-outs, and ensuring a welcoming environment for all guests. The ideal candidate will have strong communication and conflict resolution skills, and previous hotel experience is preferred. This role offers a competitive hourly wage and comprehensive benefits for employees.

Qualifications

• Ability to handle cash and balance assigned house bank.
• Ability to stand and move throughout the front office.
• Skills in using a calculator for mathematical calculations.

Responsibilities

• Assist guests with their arrival and departure from the hotel.
• Greet customers with a friendly welcome.
• Complete the registration process accurately.
• Answer the telephone with positive communication.
• Handle and resolve guest complaints effectively.
• Comply with attendance rules and be available to work.

Skills

Customer service skills

Conflict resolution

Effective communication

Mathematical calculations

Ability to multitask

Education

High School Diploma or equivalent

College degree

Job description

A leading hotel chain in San Ramon is seeking motivated individuals to join their team as front desk associates. Responsibilities include providing exceptional guest service, managing check-ins and check-outs, and ensuring a welcoming environment for all guests. The ideal candidate will have strong communication and conflict resolution skills, and previous hotel experience is preferred. This role offers a competitive hourly wage and comprehensive benefits for employees.