Guest Experience Associate — Front Desk

The Waters of Minocqua; Wisconsin; On-site; USD 30,000 - 35,000; Full time

Job summary

A hospitality establishment in Wisconsin seeks a Front Desk Associate to serve as the first contact for guests checking in. The role requires excellent customer service, effective communication skills, and some experience in hospitality. Responsibilities include greeting guests, handling reservations, and assisting with inquiries or issues. Ideal candidates should be at least 18 years old and have a high school education. The position demands availability for nights and weekends and requires physical stamina.

Qualifications

• Must be 18 years of age or older.
• At least one year of customer service experience preferred.
• Previous experience with point-of-sale systems and/or hospitality management software preferred.

Responsibilities

• Ensure each guest receives excellent service by providing a warm greeting.
• Answer incoming calls for reservations and guest needs.
• Assist with guest issues and maintain guest satisfaction.
• Handle room assignments and manage pre-arrival requests.
• Maintain knowledge of property amenities and local areas.

Skills

Verbal communication skills

Customer service skills

Problem-solving skills

Education

High school education or equivalent

Job description

A hospitality establishment in Wisconsin seeks a Front Desk Associate to serve as the first contact for guests checking in. The role requires excellent customer service, effective communication skills, and some experience in hospitality. Responsibilities include greeting guests, handling reservations, and assisting with inquiries or issues. Ideal candidates should be at least 18 years old and have a high school education. The position demands availability for nights and weekends and requires physical stamina.