Guest Experience Associate — Front Desk

Concord Hospitality Enterprises Co.; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Tuition assistance

Discounted room rates

Training and development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises Co. in Columbus, OH, seeks a Front Desk Clerk or Guest Services Clerk to be the welcoming hub of our hotel. You will greet guests, check them in and out, and handle inquiries to ensure a smooth arrival and departure experience.

This full-time role requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced environment. You will stay informed about our programs and offers while delivering outstanding service.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication

Multitasking

Professionalism

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. in Columbus, OH, seeks a Front Desk Clerk or Guest Services Clerk to be the welcoming hub of our hotel. You will greet guests, check them in and out, and handle inquiries to ensure a smooth arrival and departure experience.

This full-time role requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced environment. You will stay informed about our programs and offers while delivering outstanding service.