Guest Experience Specialist - Front Desk

Concord Hospitality Enterprises Co.; Twinsburg (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises Co. is hiring a Front Desk Clerk in Twinsburg, OH. You will deliver excellent guest service, check guests in and out, handle reservations, and process payments while maintaining a welcoming lobby environment.

The role requires strong communication, the ability to multitask in a fast-paced setting, and flexibility to work evenings, weekends, and holidays. Prior hospitality or customer service experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Multitasking

Communication

Cash handling

Education

High school diploma

Job description

Concord Hospitality Enterprises Co. is hiring a Front Desk Clerk in Twinsburg, OH. You will deliver excellent guest service, check guests in and out, handle reservations, and process payments while maintaining a welcoming lobby environment.

The role requires strong communication, the ability to multitask in a fast-paced setting, and flexibility to work evenings, weekends, and holidays. Prior hospitality or customer service experience is preferred.