Guest Experience Associate — Flexible Shifts & Discounts

Macy's; Cherry Hill Township (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Cherry Hill, NJ is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, supporting BOPS, returns, and order pickups while upholding Macy's service standards. The role requires multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays.

You will help keep the shopping space inviting and ensure a smooth customer experience across all contact points.

Qualifications

• Must be flexible with availability including days, evenings, weekends and holidays.
• Able to read and understand employment policies and safety rules in English.
• Able to make prompt, sound decisions to address customer needs.
• Able to communicate effectively with customers and colleagues.

Responsibilities

• Welcome customers with genuine hospitality and build relationships.
• Assist customers in all aspects of total store fulfillment including BOPS and returns.
• Keep pickup and return areas clean and organized for friction-free customer experience.
• Promote loyalty benefits and guide customers through checkout procedures.

Skills

Customer service

Multitasking

Team collaboration

Communication skills

Flexibility

Sales goals

Job description

Macy's in Cherry Hill, NJ is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, supporting BOPS, returns, and order pickups while upholding Macy's service standards. The role requires multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays.

You will help keep the shopping space inviting and ensure a smooth customer experience across all contact points.