Customer Service Center Associate — Flexible Shifts

Macy's; Brea (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, and order pickups while upholding Macy's service standards.

The role emphasizes multitasking, problem-solving, and a customer-first mindset in a fast-paced environment, including nights, weekends, and holidays. You help keep the store welcoming and assist customers throughout their visit.

Qualifications

• Must be able to understand and communicate effectively with customers and teammates.
• Read and understand employment policies in English.
• Be comfortable using store devices and POS systems.

Responsibilities

• Support Buy Online Pickup In Store and merchandise returns processes.
• Assist customers and keep the shopping space clean, organized and inviting.
• Help ensure smooth in-store and curbside pickup experiences for customers.

Skills

Flexible availability

Customer service

Communication

Teamwork

Sales goals

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, and order pickups while upholding Macy's service standards.

The role emphasizes multitasking, problem-solving, and a customer-first mindset in a fast-paced environment, including nights, weekends, and holidays. You help keep the store welcoming and assist customers throughout their visit.