Guest Experience Associate - Flexible Schedule & Growth

Interurban Suites Hotel; Tukwila (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Flexible schedule

Training & development

Job summary

Interurban Suites Hotel in Tukwila seeks a friendly Front Desk Agent to warmly welcome guests, handle check-ins/outs, manage reservations, and assist with local information.

The role requires strong communication, multitasking, and a customer-focused mindset in a busy hotel setting; flexible shifts (evenings/weekends/holidays) are available. Experience with reservations systems such as Cloudbeds is a plus, and opportunities for advancement exist.

Qualifications

• Minimum one year of front desk/hospitality experience required.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency with reservation software (Cloudbeds preferred).

Responsibilities

• Warmly greet and check in/out guests, ensuring a seamless process.
• Handle guest inquiries and provide information about amenities and local attractions.
• Process reservations, cancellations, and modifications accurately.
• Manage guest accounts and payments; maintain a tidy front desk area.
• Collaborate with departments to ensure guest satisfaction.
• Address guest concerns with professionalism and problem-solving attitude.

Skills

Front desk experience

Customer service

Communication skills

Teamwork

Tools

Cloudbeds

Job description

Interurban Suites Hotel in Tukwila seeks a friendly Front Desk Agent to warmly welcome guests, handle check-ins/outs, manage reservations, and assist with local information.

The role requires strong communication, multitasking, and a customer-focused mindset in a busy hotel setting; flexible shifts (evenings/weekends/holidays) are available. Experience with reservations systems such as Cloudbeds is a plus, and opportunities for advancement exist.