Guest Services Specialist - Front Desk

Highgate Hotels, LP; Tukwila (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Job summary

Highgate Hotels is seeking a Front Desk Agent at Residence Inn Tukwila to deliver attentive service at check-in, during the guest stay, and at checkout. The role emphasizes courtesy, accurate cash handling, and knowledge of current rates and promotions.

Ideal candidates bring hotel experience, a friendly demeanor, and solid communication skills. The position is on-site with the Residence Inn Tukwila team and offers a comprehensive benefits package for full-time staff.

Qualifications

• Hotel or related field experience preferred.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Basic computer skills required.
• Strong customer service orientation.

Responsibilities

• Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of rates, packages and promotions as listed in the Red Book.
• Operate the Front Desk computer system efficiently.
• Balance and prepare shift paperwork per hotel standards.
• Provide attentive, courteous service during check-in, stay, and checkout.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Attendance reliability

Education

High School diploma

College coursework helpful

Tools

Computer skills

Job description

Highgate Hotels is seeking a Front Desk Agent at Residence Inn Tukwila to deliver attentive service at check-in, during the guest stay, and at checkout. The role emphasizes courtesy, accurate cash handling, and knowledge of current rates and promotions.

Ideal candidates bring hotel experience, a friendly demeanor, and solid communication skills. The position is on-site with the Residence Inn Tukwila team and offers a comprehensive benefits package for full-time staff.