Guest Experience Concierge - Front Desk (Flexible Shifts)

Interurban Suites Hotel; Washington; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling

Professional development

Summer bonus

Job summary

Interurban Suites Hotel in Tukwila near Seattle is seeking a friendly Front Desk Agent to warmly welcome guests, check in/out, handle inquiries, and coordinate with other departments to ensure a seamless stay.

The role requires strong communication, multitasking in a guest-facing setting, proficiency with reservation systems (Cloudbeds preferred), and flexibility to work evenings, weekends, and holidays. Benefits include flexible scheduling, professional development, and a summer bonus.

Qualifications

• Minimum one year of previous experience in a front desk, customer service, or hospitality role.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Proficiency in computer systems and reservation software (Cloudbeds is a plus).
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• A positive attitude and a passion for serving others.

Responsibilities

• Warmly greet and check in and out guests, ensuring a seamless and efficient process.
• Handle guest inquiries and provide accurate information about the resort's amenities, services, and local attractions.
• Process reservations, cancellations, and modifications accurately and efficiently.
• Check and approve ready-to-rent rooms before guests' arrival
• Answer phone calls and direct them appropriately.
• Manage guest accounts and process payments.
• Maintain a tidy and organized front desk area.
• Collaborate with other departments to ensure guest satisfaction.
• Handle guest concerns and complaints with professionalism and a problem-solving attitude.
• Uphold the highest standards of hospitality and customer service.

Skills

Communication skills

Customer service

Teamwork

Organizational skills

Attention to detail

Computer proficiency

Reservation software

Flexible shifts

Tools

Cloudbeds

Job description

Interurban Suites Hotel in Tukwila near Seattle is seeking a friendly Front Desk Agent to warmly welcome guests, check in/out, handle inquiries, and coordinate with other departments to ensure a seamless stay.

The role requires strong communication, multitasking in a guest-facing setting, proficiency with reservation systems (Cloudbeds preferred), and flexibility to work evenings, weekends, and holidays. Benefits include flexible scheduling, professional development, and a summer bonus.