Guest Experience Specialist - Front Desk

AC Seattle Downtown; Seattle (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Group insurance

Paid time off

401(k) plan

Disability & life insurance

Flexible Spending Account

Hotel benefits

Employee assistance program

Leadership development program

Get paid daily

Job summary

InnVentures in Seattle is seeking a Front Desk Agent to create memorable guest experiences from arrival through departure. You will handle inquiries, requests and complaints with courtesy, and coordinate with other hotel departments to deliver exceptional service.

The role emphasizes friendly communication, reliable cash handling, and teamwork in a fast-paced environment, with a comprehensive benefits ohjelm for full-time staff.

Qualifications

• Previous customer service experience in a fast-paced setting.
• Strong verbal and written communication skills.
• Ability to read, write, type and use basic technology.
• Must be able to stand for an entire shift and lift at least 25 pounds.
• Available to work evenings, weekends and holidays.

Responsibilities

• Ensure a friendly, efficient, error-free check-in and check-out for guests.
• Coordinate with departments to fulfill guest requests in a fast-paced environment.
• Answer questions about local area and facilities with helpful directions.
• Demonstrate proper phone etiquette, transfer calls, take messages, and make reservations.
• Follow cash handling procedures and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Skills

Customer service

Communication skills

Typing

Technology basics

Stand for shift

Job description

InnVentures in Seattle is seeking a Front Desk Agent to create memorable guest experiences from arrival through departure. You will handle inquiries, requests and complaints with courtesy, and coordinate with other hotel departments to deliver exceptional service.

The role emphasizes friendly communication, reliable cash handling, and teamwork in a fast-paced environment, with a comprehensive benefits ohjelm for full-time staff.