Guest Services Associate - Front Desk Concierge

Navy Exchange Service Command; Groton (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

Navy Exchange Service Command in Groton, CT is seeking a Guest Service Representative I to serve as the first point of contact for guests at Navy Gateway Inn and Suites and Navy Lodge. The role covers front desk operations, handling reservations, processing payments, and keeping the lobby organized while ensuring guest safety and privacy.

Strong communication and a welcoming manner are essential. Proficiency with the Property Management System to access guest information and adjust reservations

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience in a related role.
• Ability to process reservations and payments.

Responsibilities

• Greet guests and maintain outstanding guest relations.
• Handle reservations, check-in/out, and payments.
• Utilize the PMS to access guest information and manage records.

Skills

Guest relations

Communication skills

Front desk operations

Cash handling

Tools

Property Management System (PMS)

Point of Sale (POS) system

Credit card processing

Job description

Navy Exchange Service Command in Groton, CT is seeking a Guest Service Representative I to serve as the first point of contact for guests at Navy Gateway Inn and Suites and Navy Lodge. The role covers front desk operations, handling reservations, processing payments, and keeping the lobby organized while ensuring guest safety and privacy.

Strong communication and a welcoming manner are essential. Proficiency with the Property Management System to access guest information and adjust reservations