Guest Experience Associate - Front Desk

Navy Exchange Service Command; Groton (CT); On-site; USD 28,000 - 30,000; Full time

Job summary

Navy Exchange Service Command is seeking a Guest Service Representative I to greet guests, handle reservations, and support front desk operations at a Navy Gateway Inn in Groton, CT. You will ensure a welcoming atmosphere, process payments, and maintain guest privacy and safety.

In this role, you will use the Property Management System to access bookings, answer inquiries about lodging facilities and local attractions, and assist with check-in/out while upholding brand standards and exceptional

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.

Responsibilities

• Greet and welcome guests while maintaining outstanding guest relations.
• Assist with reservations, check-in/out, and payment processing.
• Operate the Property Management System to access guest information and modify reservations.
• Answer guest questions about lodging facilities and local attractions.

Skills

Guest service

Communication skills

Front desk operations

Tools

PMS

POS

Job description

Navy Exchange Service Command is seeking a Guest Service Representative I to greet guests, handle reservations, and support front desk operations at a Navy Gateway Inn in Groton, CT. You will ensure a welcoming atmosphere, process payments, and maintain guest privacy and safety.

In this role, you will use the Property Management System to access bookings, answer inquiries about lodging facilities and local attractions, and assist with check-in/out while upholding brand standards and exceptional