Guest Experience Associate — BOPS & Pickups (Flexible Shifts)

Macy's; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Employee assistance program

Paid time off

Job summary

Macy's is hiring an At Your Service Center Colleague in Ann Arbor, MI. You will support BOPS, returns, order pickups, and other tasks with Macy's service standards. The role emphasizes multitasking, problem-solving, attention to detail, and a customer-first mindset.

You will work in a fast-paced environment with shifts including nights, weekends, and holidays, while helping ensure the shopping space remains clean, organized, and welcoming for every customer who walks in.

Qualifications

• Prior retail experience is a plus.
• Flexible availability including weekends and holidays.
• ability to stand for long periods and perform up to essential tasks.

Responsibilities

• Assist customers with Buy Online Pickup In Store, returns, and order pickups.
• Maintain clean, organized, and inviting shopping space.
• Provide genuine hospitality and help customers while meeting sales goals.

Skills

Customer service

Cash handling

Multitasking

Communication

Teamwork

Tools

Cash register

Handheld scanner

Job description

Macy's is hiring an At Your Service Center Colleague in Ann Arbor, MI. You will support BOPS, returns, order pickups, and other tasks with Macy's service standards. The role emphasizes multitasking, problem-solving, attention to detail, and a customer-first mindset.

You will work in a fast-paced environment with shifts including nights, weekends, and holidays, while helping ensure the shopping space remains clean, organized, and welcoming for every customer who walks in.