Customer Experience Center Associate

Macy's; San Jose (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Paid holidays

Learning & development

Volunteer opportunities

Job summary

Macy's is hiring an At Your Service Center Colleague to support BOPS, returns, and order pickups, delivering a seamless shopping experience. You’ll engage customers with hospitality, meet daily goals, and help keep the store area clean and inviting.

The role emphasizes teamwork, flexibility for nights, weekends, and holidays, and a customer-first mindset in a fast-paced retail setting. Comprehensive benefits and growth opportunities are offered.

Qualifications

• Customer service experience and a friendly, professional demeanor.
• Ability to multitask and maintain accuracy during busy periods.
• Comfort with engaging customers and supporting store fulfillment tasks.

Responsibilities

• Assist customers with BOPS, returns, and order pickups.
• Support total store fulfillment and cashier transactions.
• Maintain clean, organized pickup/return areas and promote loyalty benefits.
• Contribute to a welcoming in-store environment and strong customer relations.

Skills

Customer service

Multitasking

Goal oriented

Team collaboration

Communication

Job description

Macy's is hiring an At Your Service Center Colleague to support BOPS, returns, and order pickups, delivering a seamless shopping experience. You’ll engage customers with hospitality, meet daily goals, and help keep the store area clean and inviting.

The role emphasizes teamwork, flexibility for nights, weekends, and holidays, and a customer-first mindset in a fast-paced retail setting. Comprehensive benefits and growth opportunities are offered.