Guest Experience Associate – BOPs & In-Store

Macy's; Kennesaw (GA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Holiday pay

Employee discounts

Job summary

Macy's is hiring an At Your Service Center Colleague in Kennesaw, GA. You will support BOPS, returns, order pickups, and ensure a welcoming, organized shopping environment. This fast-paced role emphasizes hospitality, teamwork, and flexible availability, including nights, weekends, and holidays.

Join Macy's and contribute to memorable customer moments, while developing product knowledge, using POS systems, and helping customers find solutions with warmth and efficiency.

Qualifications

• Experience delivering friendly, helpful service to customers.
• Ability to operate cash register and handle transactions accurately.
• Comfort with learning store policies and safety procedures in English.

Responsibilities

• Assist customers with Buy Online Pickup In Store, returns, and order pickups.
• Maintain a clean, organized, and welcoming shopping space.
• Provide genuine hospitality and help reach daily sales goals.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High school diploma

Tools

POS system

Inventory software

Job description

Macy's is hiring an At Your Service Center Colleague in Kennesaw, GA. You will support BOPS, returns, order pickups, and ensure a welcoming, organized shopping environment. This fast-paced role emphasizes hospitality, teamwork, and flexible availability, including nights, weekends, and holidays.

Join Macy's and contribute to memorable customer moments, while developing product knowledge, using POS systems, and helping customers find solutions with warmth and efficiency.