Guest Experience Associate - BOPS & Returns

Macy's; Savannah (GA); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Health insurance

Job summary

Join Macy's as an At Your Service Center Colleague in Savannah, GA, supporting Buy Online Pickup In Store (BOPS), returns and order pickups while delivering Macy's service standards.

This role emphasizes multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays. You’ll help keep the sales floor inviting and assist customers to complete transactions confidently.

Qualifications

• Demonstrated strong customer service and communication skills.
• Ability to multitask in a fast-paced retail environment.
• Comfortable using POS systems and processing transactions.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Maintain a clean, inviting sales floor and assist customers throughout their shopping experience.
• Work flexible shifts, including nights, weekends, and holidays, to meet store goals.

Skills

Customer service

Multitasking

Communication

Team collaboration

Problem solving

Tools

POS system

Job description

Join Macy's as an At Your Service Center Colleague in Savannah, GA, supporting Buy Online Pickup In Store (BOPS), returns and order pickups while delivering Macy's service standards.

This role emphasizes multitasking, problem-solving, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays. You’ll help keep the sales floor inviting and assist customers to complete transactions confidently.