Guest Experience Ambassador — Restaurant Service

Cooper's Hawk Winery; Orlando (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

50% Dining and Carryout

40% Retail Wine

Monthly Complimentary Wine Tasting for

Two

Medical, Prescription, Dental, Vision

Company Matching 401(k)

Flexible Savings Accounts

Paid Time Off

Employee Assistance Program

Wine and Culinary Education

Job summary

Cooper’s Hawk Winery in Orlando is seeking a Service Assistant who helps create a memorable dining experience by greeting guests, coordinating with all restaurant teams, and ensuring guests have what they need for a superb visit.

You will uphold Cooper’s Hawk service standards, assist with food delivery, maintain a clean, stocked dining area, and engage with guests to answer questions about our wine and menu while supporting a fast-paced, team-driven environment.

Qualifications

• Must represent Cooper’s Hawk Values.
• Must be at least 18 years of age.
• Thrives in a team-based environment.
• Has a passion for guest service and hospitality.
• Must be able to read, write and understand English.
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays.
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation.

Responsibilities

• Greet all Guests with hospitality and friendliness.
• Actively communicate with all departments within the restaurant to ensure a memorable guest experience.
• Adhere to all Cooper’s Hawk service standards and food handling procedures.
• Pick up and deliver food orders to the table as assigned, as well for carry-out orders.
• Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner.
• Maintain knowledge of Cooper’s Hawk menu.
• Ensure dishes are stocked and available for table service and table silverware is ready for service.
• Maintain a safe, clean, organized, and stocked work area.
• Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members.

Skills

Guest service

Team player

Communication

English proficiency

Stamina

Job description

Cooper’s Hawk Winery in Orlando is seeking a Service Assistant who helps create a memorable dining experience by greeting guests, coordinating with all restaurant teams, and ensuring guests have what they need for a superb visit.

You will uphold Cooper’s Hawk service standards, assist with food delivery, maintain a clean, stocked dining area, and engage with guests to answer questions about our wine and menu while supporting a fast-paced, team-driven environment.