Guest Experience Ambassador - Welcoming Lobby Host & Upsell

Sardi's Peruvian Chicken; Capitol Heights (MD); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

PTO - Paid Time Off

Free meals

Health Insurance contribution

Weekly Pay

Résumé du poste

Sardi's Peruvian Chicken in Capitol Heights, MD is hiring as a Customer Experience Ambassador to warmly greet guests, guide them through orders, and ensure a safe, enjoyable visit in the lobby. You will upsell menu items, answer questions, and maintain high standards of cleanliness and food safety.

The role emphasizes delivering excellent guest service, building friendly relations, and representing the brand with enthusiasm in a fast-paced dining environment.

Qualifications

• Front-line guest service experience is preferred.
• Ability to upsell and promote products in a friendly manner.
• Strong verbal communication and listening skills.
• Ability to handle difficult situations with professionalism.

Responsabilités

• Greet and welcome guests in the lobby.
• Provide exceptional customer service to upsell products.
• Guide guests through the store (Lobby, restrooms, pick-up orders, in-store orders).
• Host guests to ensure a comfortable, enjoyable visit.
• Answer phones in a friendly manner and respond to guest questions.
• Handle and resolve difficult situations calmly.
• Thank guests and invite them to return.
• Ensure cleanliness, safety, and security for guests and team members.
• Practice food safety procedures.

Connaissances

Customer service

Communication

Upselling

Description du poste

Sardi's Peruvian Chicken in Capitol Heights, MD is hiring as a Customer Experience Ambassador to warmly greet guests, guide them through orders, and ensure a safe, enjoyable visit in the lobby. You will upsell menu items, answer questions, and maintain high standards of cleanliness and food safety.

The role emphasizes delivering excellent guest service, building friendly relations, and representing the brand with enthusiasm in a fast-paced dining environment.