Guest Experience Ambassador | Hospitality & Upsell Pro

Sardi's Peruvian Chicken; Hagerstown (MD); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Paid Time Off

Free meals

Health Insurance contribution

Weekly Pay

Job summary

Sardi's Peruvian Chicken is hiring Customer Experience Ambassadors to warmly greet guests and guide them through the dining experience. As a lobby ambassador, you will be the primary touchpoint, promote menu items, and help ensure a welcoming, safe, and enjoyable visit for every guest.

Responsibilities include greeting guests, upselling products, answering questions, and maintaining food safety and cleanliness in the lobby.

Qualifications

• Experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to upsell products and guide guests.

Responsibilities

• Greet + welcome guests.
• Provide exceptional customer service to upsell products.
• Guide guests through the lobby, restrooms, pickup, and in-store orders.
• Host guests to ensure a comfortable and enjoyable visit.
• Answer the phone in a friendly manner.
• Accurately answer guests' questions.
• Handle and resolve difficult situations.
• Say farewell and invite guests to return.
• Maintain cleanliness, safety, and security of guests and team members.
• Practice food safety procedures.

Skills

Customer service

Upselling

Communication

Guest relations

Job description

Sardi's Peruvian Chicken is hiring Customer Experience Ambassadors to warmly greet guests and guide them through the dining experience. As a lobby ambassador, you will be the primary touchpoint, promote menu items, and help ensure a welcoming, safe, and enjoyable visit for every guest.

Responsibilities include greeting guests, upselling products, answering questions, and maintaining food safety and cleanliness in the lobby.