Guest Experience Ambassador (Front Desk)

Highgate; Saddle River (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Guest Service Agent at Residence Inn Saddle River, NJ. You will provide attentive and courteous service to guests during check-in, stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities include greeting guests, answering inquiries about services and hours, and ensuring smooth check-in/check-out processes. A friendly demeanor and solid communication are essential, with flexibility for long hours.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field helpful.
• Experience in a hotel or related field preferred.

Responsibilities

• Greet and welcome all guests at the Front Desk per Highgate standards.
• Answer guest inquiries about hotel services, facilities and hours of operation promptly.
• Handle check-ins and checkouts in a friendly, efficient manner.

Skills

Customer Service

Communication

Multitasking

Friendly demeanor

Education

High School diploma or equivalent

College coursework in related field (helpful)

Tools

PBX system

Front Desk software

Job description

Highgate Hotels is seeking a Guest Service Agent at Residence Inn Saddle River, NJ. You will provide attentive and courteous service to guests during check-in, stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities include greeting guests, answering inquiries about services and hours, and ensuring smooth check-in/check-out processes. A friendly demeanor and solid communication are essential, with flexibility for long hours.