Guest Experience Ambassador - Front Desk

Loews Hotels, LLC.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid sick days

Vacation and holidays

Bereavement leave

Parental leave

Tuition reimbursement

Pet insurance

Commuter benefits

Job summary

Loews Philadelphia Hotel is hiring a Front Office Agent to welcome guests, manage check-in/check-out, and promote hotel services. You will ensure a seamless arrival experience, handle payments, and support guest inquiries with professionalism.

Ideal candidates bring guest service experience, familiarity with Opera or a similar PMS, and the ability to work in a fast-paced environment. This on-site role offers growth opportunities and benefits as part of Loews Hotels.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest service

Communication

Tools

Opera System

Job description

Loews Philadelphia Hotel is hiring a Front Office Agent to welcome guests, manage check-in/check-out, and promote hotel services. You will ensure a seamless arrival experience, handle payments, and support guest inquiries with professionalism.

Ideal candidates bring guest service experience, familiarity with Opera or a similar PMS, and the ability to work in a fast-paced environment. This on-site role offers growth opportunities and benefits as part of Loews Hotels.