Front Office Agent (Overnight)

Loews Hotels & Co; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) retirement plan with company  

Paid sick days

Paid vacation

Free onsite parking

Discounts on Team Member hotel stays

Paid bereavement

Job summary

Loews Hotels & Co is seeking a warm, welcoming Front Office Agent to be the face of the brand at our Nashville property. You will welcome guests, manage check-ins/outs, and coordinate with teams to deliver exceptional hospitality with attention to detail.

Ideal candidates bring guest service experience, strong communication, and the ability to thrive in a fast-paced environment while upholding Loews standards of guest care and professionalism.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods of time.
• Ability to work weekends, evenings, holidays as necessary.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms meeting guest preferences and special requests.
• Obtain and verify credit and payment information per hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively; stay informed on events and bookings.
• Handle check-out procedures and cash transactions accurately.
• Maintain cleanliness and appearance of the Front Desk and lobby area.

Skills

Guest experience

Clear communication

Proactive problem solver

Adaptable team player

Detail oriented

Tools

Opera PMS

Job description

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you will be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) retirement plans with company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• 401(k) retirement plans with company matching
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities, career growth
• Tuition reimbursement
• Team Member Hotel discounts, other perks & more!
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.
• Veterans and military spouses encouraged to apply.

What You'll Do

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.