Front Desk Guest Experience Specialist

Loews Hotels & Co; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Loews Philadelphia Hotel is seeking a Front Desk/Guest Services professional to greet and register guests, assign rooms, and handle payments with warmth and professionalism. You will promote hotel services, respond to inquiries, and support events and group bookings.

The role requires standing/walking for extended periods and availability for weekends/evenings. Headquartered in New York City, Loews Hotels & Co values guest satisfaction, teamwork, and ongoing development.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System; Opera System preferred.
• Ability to stand and walk for long periods.
• Ability to work weekends, evenings or holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify payment information per hotel policy.
• Promote hotel services, amenities, and local attractions to enhance guest experience.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, group bookings, and banquet orders.
• Perform check-out procedures and handle transactions.

Skills

Guest service experience

Clear communication

Proactive problem solving

Team player

Tools

Opera PMS

Job description

Loews Philadelphia Hotel is seeking a Front Desk/Guest Services professional to greet and register guests, assign rooms, and handle payments with warmth and professionalism. You will promote hotel services, respond to inquiries, and support events and group bookings.

The role requires standing/walking for extended periods and availability for weekends/evenings. Headquartered in New York City, Loews Hotels & Co values guest satisfaction, teamwork, and ongoing development.