Guest Experience Ambassador (Front Desk)

Renaissance New York Chelsea; New York (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Renaissance New York Chelsea is seeking a Front Desk Agent to greet guests, check them in and out, and provide exceptional service throughout their stay. You will manage room assignments, process payments, and handle inquiries with a professional demeanor.

The role requires strong communication, multitasking, and proficiency with standard office software. You will work on-site in a fast-paced hotel environment, supporting the Front Office team to ensure guest satisfaction.

Qualifications

• Proven ability to greet and register guests and assign rooms.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office to format documents and reports.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify guest payments and manage charges in the system.
• Maintain records of room availability and guest accounts.

Skills

Customer service

Communication

Multitasking

MS Office

Telephone etiquette

Tools

PMS

Job description

Renaissance New York Chelsea is seeking a Front Desk Agent to greet guests, check them in and out, and provide exceptional service throughout their stay. You will manage room assignments, process payments, and handle inquiries with a professional demeanor.

The role requires strong communication, multitasking, and proficiency with standard office software. You will work on-site in a fast-paced hotel environment, supporting the Front Office team to ensure guest satisfaction.