Guest Concierge — Front Desk & Reservations (PTO)

Hampton Inn Manhattan-Madison Square Garden Area; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insu

Paid Time Off

401k Company Match

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

Hampton Inn Manhattan-Madison Square Garden Area is seeking a Guest Service Agent to greet, register and service guests with friendliness and courtesy, upholding brand standards and sustainability practices.

You will handle reservations, check-in/out, payments, and inquiries, while maintaining accuracy and ensuring guest satisfaction. The role requires standing, a customer-service mindset, and cooperative teamwork within a busy front desk, with opportunities for growth into supervisory roles.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS system

Job description

Hampton Inn Manhattan-Madison Square Garden Area is seeking a Guest Service Agent to greet, register and service guests with friendliness and courtesy, upholding brand standards and sustainability practices.

You will handle reservations, check-in/out, payments, and inquiries, while maintaining accuracy and ensuring guest satisfaction. The role requires standing, a customer-service mindset, and cooperative teamwork within a busy front desk, with opportunities for growth into supervisory roles.