Guest Experience Agent — Growth, Perks & Advancement

Cortland Hotel Group, LLC; City of Poughkeepsie (NY); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Training & Development

Opportunity for Advancement

Medical

Vision

401k with Match

Paid Time Off

Holiday Pay

Free Parking

Creating memorable experiences for our

Descripción de la vacante

Cortland Hotel Group, LLC is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out, reservations, and guest inquiries at our property in New York. You will play a key role in delivering exceptional service and driving upsells while maintaining privacy and accuracy.

Ideal candidates demonstrate strong communication, adaptability, and the ability to thrive in a fast-paced environment.

Formación

• Ability to work all shifts including overnights, weekends, and holidays.
• Previous experience in hotel front office operations preferred.
• Proficiency in English required, bilingual is an asset.
• Excellent written/verbal communication, coaching and interpersonal skills.
• Strong guest service orientation, utilizing empathy and creative thinking.
• Ability to work well under pressure.
• Thrives in a fast-paced environment.
• Must have open availability work weekends and holidays.

Responsabilidades

• Greet guests upon arrival with a warm and sincere welcome.
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments.
• Issue keys while ensuring utmost safety and confidentiality.
• Maintain and protect guest privacy and discretion.
• Settle guest accounts while ensuring all services standards are followed.
• As an Ambassador of the hotel, assist guests and answer inquiries regarding hotel facilities in an informative and helpful way.
• Drive revenue through room upsells and cross-promotion of other hotel outlets.
• Builds strong rapport with support departments.
• Create reservations for guests who are at the desk or who call in after hours.
• Consistently offers professional, engaging and friendly service.
• Resolve guest issues and inquiries, and escalate to Supervisor or Manager when appropriate.
• Other duties as assigned

Conocimientos

Guest service

Communication

Interpersonal skills

Ability to work under pressure

Flexibility

Descripción del empleo

Cortland Hotel Group, LLC is seeking a Front Desk Agent to warmly welcome guests and manage check-in/check-out, reservations, and guest inquiries at our property in New York. You will play a key role in delivering exceptional service and driving upsells while maintaining privacy and accuracy.

Ideal candidates demonstrate strong communication, adaptability, and the ability to thrive in a fast-paced environment.