Guest Experience Ambassador — Front Desk

Cambria NYC Chelsea; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career growth

Job summary

Cambria Chelsea in New York, NY is seeking a Front Desk Clerk to deliver warm, professional guest service at the hub of the hotel. You will assist guests efficiently, handle inquiries, and ensure a positive experience by communicating clearly with other departments and management.

As a full-time, on-site role in a busy hotel, you will be paid a competitive hourly wage of $27.00–$29.00, with access to medical/dental/vision plans, life insurance, disability options, a 401K, tuition assistance, and

Qualifications

• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills

Front desk experience

Guest interaction

Communication skills

Job description

Cambria Chelsea in New York, NY is seeking a Front Desk Clerk to deliver warm, professional guest service at the hub of the hotel. You will assist guests efficiently, handle inquiries, and ensure a positive experience by communicating clearly with other departments and management.

As a full-time, on-site role in a busy hotel, you will be paid a competitive hourly wage of $27.00–$29.00, with access to medical/dental/vision plans, life insurance, disability options, a 401K, tuition assistance, and