Guest Experience Ambassador — Front Desk

Driftwood Hospitality Management; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Miami seeks a friendly Front Desk Associate to greet guests, register arrivals, and close out accounts while ensuring a memorable stay. You will input guest details, assign rooms, process payments, and balance the house bank in a fast-paced lobby.

This role requires polished English communication, basic math, and computer skills to use the hotel system. The hotel operates 24/7, so flexibility with shifts is expected, along with a neat appearance and a

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Excellent numerical ability for arithmetic calculations.
• Strong written and verbal English communication.
• Able to operate a moderately complex computer system.
• Able to stand and perform duties in a busy front desk environment.

Responsibilities

• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
• Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues.

Skills

Customer service

English communication

Cash handling

Mathematical skills

Computer literacy

Conflict resolution

Education

High school diploma

Tools

Front desk software

Job description

Driftwood Hospitality Management in Miami seeks a friendly Front Desk Associate to greet guests, register arrivals, and close out accounts while ensuring a memorable stay. You will input guest details, assign rooms, process payments, and balance the house bank in a fast-paced lobby.

This role requires polished English communication, basic math, and computer skills to use the hotel system. The hotel operates 24/7, so flexibility with shifts is expected, along with a neat appearance and a