Guest Experience Ambassador — Front Desk

Concord Hospitality Brand; Charlotte (NC); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Medical/Dental/Vision

Life insurance

Disability insurance

401K

Tuition assistance

Discounted rates

Training & development

Career advancement

Job summary

Concord Hospitality Brand seeks a Front Desk Clerk or Guest Services Clerk to welcome guests and ensure a smooth check-in experience. You will be at the hub of the hotel with high guest interaction, staying proactive, responsive, and courteous.

Responsibilities include assisting guests, handling concerns, posting charges, managing mail, and effectively communicating with other departments. A strong hospitality mindset and professional appearance are essential.

Qualifications

• Polite, professional and guest-focused demeanor.
• Ability to handle guest concerns and resolve issues promptly.
• Reliable, punctual and able to work in a fast-paced hotel environment.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly deal with guest concerns or issues and ensure satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel programs, offers and promotions.
• Communicate effectively with all departments and management.
• Respond quickly to calls, lobby visitors and team members needing front desk help.

Skills

Customer service

Communication

Hospitality mindset

Job description

Concord Hospitality Brand seeks a Front Desk Clerk or Guest Services Clerk to welcome guests and ensure a smooth check-in experience. You will be at the hub of the hotel with high guest interaction, staying proactive, responsive, and courteous.

Responsibilities include assisting guests, handling concerns, posting charges, managing mail, and effectively communicating with other departments. A strong hospitality mindset and professional appearance are essential.